F.A.Q.

When do I get my order?

*All Jewelry is made to order by the designer Kisha Hicks at the time of order.

*All pieces are genuine 14K Gold-filled, Sterling Silver or Rose Gold-filled - no nickel or lead is used in any of the pieces.
*Generally, it may take 1 to 2 weeks from placing an order to receiving it in the mail.
*All orders are shipped through USPS Priority Flat Rate Shipping for faster service and to prevent theft.

*If you would like expedited shipping, please contact us at wilmaethel@yahoo.com.  Please place the order number in the email.  There will be an extra charge for this depending on when you need the order.

What is the refund policy?

*Refunds are not permitted, only exchanges.
*Exchanges are permitted within fourteen days of your purchase, based on tracking delivery date. An exchange means that you received an item, and you would like to exchange it for either a GIFTCARD in the amount purchased, or an ITEM equal to or lesser in value to the original item. If less, you will receive a gift card for the remaining balance.
Please follow the below steps:
For all exchanges:
1) Email wilmaethel@yahoo.com
2) Please include your order number in email, and write the nature of your EXCHANGE. Include any miscellaneous photos or description so we understand the reason of your exchange and may help you out at the best of our ability.
3) Exchange Authorization: You will receive email directions on return warehouse location and return instructions via email.
We are not responsible for Shipping costs of the item to the Wilma & Ethel office. For your protection, please use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
When shipping an exchange, please note this process may take longer than your original delivery process. Returns may take up to 2 to 5 weeks depending on the items returned. 
Rush delivery is not guaranteed. We ship items out via the same shipping method you originally ordered. Please email us if you have any questions. 
Always request tracking for your packages in the case of misrouted packages.

What about Wholesale Orders or large quantity orders?

We offer special wholesale rates if you are either a store (for resale) or private individual looking for gifts for wedding parties, holiday parties, etc. - please inquire at our website - wilmaethel@yahoo.com.