F.A.Q.

Quality

All pieces are genuine hypoallergenic 14K Gold-filled, Sterling Silver or Rose Gold-filled - NO nickel or lead is used in any of the pieces.

SHIPPING 

Wilma & Ethel ships worldwide

All orders are handmade and shipped from Los Angeles.  

MANUFACTURING AND SHIPPING TIMEFRAMES

Since we strive to provide our customers with the most honest and open expectations we provide realistic time frames to protect us from sudden dramatic fluctuations in order volumes. 

You should expect to receive your order within two to three weeks from ordering. You can track the status of your order using the tracking number that is sent with your confirmation email.  

RETURNS AND EXCHANGES  

If your order doesn’t fit or you are unhappy with your order you may return it for an exchange, a refund or store credit. You must email us within 15 days of receiving your order to be eligible for a return or exchange. The item must be unworn and unwashed. If we don’t receive an email within this 15 day time frame and/or the return that doesn’t meet the criteria listed above we will be unable to honor the exchange or return. 

All costs of return and exchange shipping are the responsibility of the customer. We are unable to accept returns for sale or discounted orders.

FEES, CUSTOMS, AND LOST, STOLEN, OR DELAYED SHIPMENTS

Once the order has been shipped from our store we have done everything in our power to fulfill your order and your package is in the hands of the shipping service. Wilma & Ethel is not responsible for any lost, stolen, or delayed packages. 

Any customs or import fees incurred on international orders are the responsibility of the customer and will not be covered by Wilma & Ethel. We strongly recommend researching your countries import and customs fees before ordering so you are prepared to accept and pay any additional charges to receive your package. 

If you believe your package has been lost or stolen we advise you to reach out to your local post office or postal service to inquire about your shipment. We are unable to reimburse or resend your order as the final delivery is the responsibility of your local postal service.

 

 

WHOLESALE ORDERS

We offer special wholesale rates if you are either a store (for resale) or private individual looking for gifts for wedding parties, holiday parties, etc. - please inquire at our website - wilmaethel@yahoo.com.